Frequently asked questions
What are handmade watercolour paints?
Handmade watercolours paints are waterbased paints that we make ourselves in our studio. They are either sythetic or earth pigments which are mixed with an organic binder which mainly consists of gum arabic, a natural gum.
Our paints use natural vegetarian additives and none of the pigments are diluted with chalk.
What is the shelf life of the watercolour paints?
Our watercolours will last as long as any other brand paints. The longevity of the paints depends on how you use them.
As with all watercolours, there is no shelf life. We use a food-grade fungicide to prevent our organic additives from spoiling.
In tropical climates, the paints can soften and become moist. This is the general property of the paints themselves, as they are waterbased paints.
There is mold on my pans. Is this normal? What do I do?
Yes, mold is completely normal. Since the paints are water-based and can get moist in humid weather, they do ten to attract mold.
The best way to clean the pans is with a wet brush and tissue.
You can read more about it here:
A post by Margie Samuels: https://tinyurl.com/yba3k6gy
A video by Teoh Yi Chie: https://tinyurl.com/ycvseq5f
What can I do with my pans after they are empty?
If you have finished pans, they can be cleaned and used again.
You can fill them with any tube watercolours, rewettable gouache paints or any of your own custom watercolour mixes.
How do I use empty half and full pans?
Empty pans of any size are perfect for storing small quantities of watercolour or rewettable gouache/poster paints. Most artists keep small quantities of paints ready to use in their studio or in small containers for outdoor sketching/travel. Pans are also perfect for storing custom mixed colours.
How can I store my pans?
Your pans can be kept in any closeable box.
Many artists use a varierty of boxes based on thier requirements.
Our pans come in the standard size, so they fit into traditional metal watercolour palettes.
What shipping methods do we have?
We currently offer two shipping methods for domestic (within India) orders:
Private Courier: for an additonal fee, we can send your packages via a private courier. This ensures that your packages reaches you and as fast as possible.
What happens if I don't recieve my order?
On rare occaisons, parcels sent by India Post end up at the post-office nearest to you, but not actually at your shipping address. This is because of the following reasons:
- Track your package on the India Post website and check where it has reached
Since it is a government organisation, we can't control the mistakes/errors that do tend to happen occasionally.
What do I do if my products are damaged?
We will replace the product if they are damaged due to :
Can I order bulk quantities?
Yes, we do take orders for bulk.
Empty pans are always available with us, but we will require 3-4 weeks notice for paints.
Can you sponsor our event?
We can provide your workshops and events with our paints and products.
Please send us a mail with your requirements: