SHIPPING POLICY

​At Pigmenta, we are committed to giving you high quality products at affordable prices. By default, all our products are shipped via India Speed Post. In case you would like to have your products shipped via private courier, we have provided that option in our shop, at an additional cost. 

A few important points to keep in mind while placing your order via Speed Post: 

  • When placing the order please ensure that accurate contact details are provided, to avoid any confusion with delivery

  • Please expect orders to take 7-12 days (at most)

  • In case an order is not received because of a mistake in the given address, Pigmenta will not be held accountable and a refund will not be applicable. Additional packing and shipping fees will have to be borne by the customer. 

  • In case an order is not received because the concerned person was unavailable at the time of delivery, Pigmenta will not be held accountable. Additional packing and shipping fees will have to be borne by the customer.   

  • As soon as an order is shipped, a tracking number is sent via email to the given email id. Please ensure that you track your package and are available at the time of delivery.

RETURN & EXCHANGE
CANCELLATION & REFUND POLICIES

RETURNS: Products damaged during shipping or bearing production defects, will be replaced. Please provide photographic evidence of damaged products & packaging. Do get in touch with us at the earliest.

CANCELLATION: Products once dispatched cannot be cancelled, modified or rerouted to a different address. Regarding cancellation or change of address please contact us at the earliest.
REFUND: Refund will be initiated within 5-7 days after cancellation. 

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